You can return many items sold on Amazon.com. When you return an item, you may see different return options depending on the seller or product.
Need to return an item?Go to your Orders page.
If you are doing a conventional return:
Initiate a return through your Orders page. Follow the steps until you receive a return confirmation and return label. Pack your item securely, then print and attach the return label to your package. If you don’t have the original shipping container, use a sturdy box and include padding such as packing bubbles or newspaper. Bring your item to the drop-off location you selected during the returns process.
If you are doing a label-free, box-free return:
Initiate a return through your Orders page. If you selected a label-free, box-free return location, you do not have to package your item in a shipping box. After completing the steps in the returns process, you will receive a QR code. Bring the item you wish to return and the digital QR code to the drop-off location.
If you need to return a gift, go to Return a Gift.
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item and how the item was purchased.
Where’s My Refund?
You can check the payment method that was refunded and the status of your refund in Your Orders.
Note: After the carrier has received your item, it can take up to three weeks for us to receive and process your return. Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. Please see the table below for more details.
In light of the evolving situation with COVID-19, returns may take up to 14 additional days to process.
How Long Will My Refund Take After it is Issued
When returning an item you can choose your preferred refund method in the Online Returns Center.
|Payment Method||Refund Method||Refund Time (Once Refund Is Processed)|
|Credit Card||Credit Card||3-5 business days|
|Credit Card||Gift Card||2-3 hours|
|Debit Card||Debit Card||Up to 10 business days|
|Checking Account||Checking Account||Up to 10 business days|
|Pay Using Bank Transfer||Pay Using Bank Transfer||Up to 10 business days|
|SNAP EBT Card||SNAP EBT Card||Within 24 hours|
|Amazon.com Gift Card||Gift Card Balance||2-3 hours|
|Promotional Certificate||No Refund Issued||N/A|
|Credit Card & Amazon.com Gift Card||Gift Card Balance or both||3-5 business days|
|Pre-paid Credit Cards||Pre-paid Credit Card||Refund time depends on the issuer, and can take up to 30 days|
|Shop with Points Reward Points||Reward Point Balance||Up to 5 business days|
Note: If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it’s stored in.
If your original order was placed using the Amazon Currency converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.
Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.
Instant Refunds & Refund Without Return
In some cases, you may be offered an “Instant refund” option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit card or as an Amazon.com Gift Card balance. Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions. You’ll still need to return your items within 30 days.
Amazon may determine that a refund can be issued without requiring a return. If you aren’t required to mail your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.
Partial Refunds or Restocking Fees
|If You Return||You’ll Receive|
|Items in original condition past the return window*||80% of the item’s price|
|CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap)||50% of the item’s price|
|Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com or seller error||Up to 50% of the item’s price|
|Open software or video games for reasons not due to an Amazon.com or seller error||0% of the item’s price|
*For most items the return window is 30 days after delivery. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items. If your item was fulfilled by a third-party seller, you may be charged up to 20% restocking fee even if you return the item in original condition within the return window.
Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.